Precision uses the ITIL framework to deliver Managed Services for its clients. Although the ITIL framework can sound complicated, the overall framework follows a path similar to the SDLC.
Precision uses the ITIL framework to deliver Managed Services for its clients. Although the ITIL framework can sound complicated, the overall framework follows a path similar to the SDLC.
Network Security Solutions
Do your employees need to conduct official and non-official business over highly secure, controlled Wi-Fi systems? Precision Solutions can design and deploy a highly scalable solution that enables everyone within your organization to operate on their company issued or government issued equipment, securely.
To learn more about how Precision Solutions can help your agency set up a highly secure Wi-Fi system for both official and non-official business contact us.
Architecture and Engineering Support
We design and build Cloud-native and traditional applications and systems to help our clients differentiate themselves. We manage all phases: design, build, test and go-live to make absolutely certain your systems meet your expectations
Architecture and Engineering Support
Entry Criteria
Development or Integration reqs.
New Interface
Physical Facility Modification
Operational Requirements
New Monitoring Requirements
Hardware Updates
Software Updates
Enablers
Understanding of Current Schedules
SOPs for O&M Functions
Formal Testing Procedures
Access Management Policies
Formal Performance Testing
Inputs
Requirements
Security Updates
Program Schedule
Operations Logs
Industry Analysis
Outputs
Released Product
Updated Environment
Updated Deliverables
Updated SOPs
Lessons Learned
Prototype / Test Results
Metrics
Environment Statistics
Functional and Performance Test Results
Post Deployment Monitoring
Risk Register
Exit Criteria
Test Passed
Performance Test Passed
CCB Approval
Acceptance / Approval of the Client
Service Strategy
Review of requirements, policies, or operational need
Determine existing processes or methodologies to accomplish the task
Communicate with external agencies or vendors
Service Design
Determine impact of action to existing systems and system documentation
Perform Risk Analysis / Develop Plan and Schedule
Produce Engineering Design Artifacts
Client Impact Brief
Service Transition
Gain change approval through Change Management (including Change Evaluation)
Create new software, implement physical facility change.
Perform validation / testing procedures
Update configuration management
Service Operation
Support new release through event, incident, and problem management
Implement routine tasks to perform operations and sustainment on new item
Implement monitoring and reporting
Continual
Review of the procedures for lessons learned
Incorporation of lessons learned into baseline.
What is the ITIL Framework?
ITIL is a framework for effectively managing IT services throughout the entire service lifecycle. The ITIL framework offers guidance and best practices for managing the five stages of the IT service lifecycle: service strategy, service design, service transition, service operation and continual service improvement.
What are the 5 stages of ITIL?
The five service areas of ITIL are summarized in the graphic here. This summary will provide the reference from which we address our detailed approach to the requirements of this base task and its sub-tasks.
Precision Solutions implements these principles to deliver the following class of services:
DevOps
Enterprise System and Software Services
Staffing